Frequently Asked Questions
Find answers to common questions about our products, services, and ordering process.
What types of ingredients do you supply?
We offer a variety of cosmetic raw materials, nutritional supplements, and plant extracts. You can browse our catalog for specific ingredients.
Where are you located?
Our office is located in Baoji, Shaanxi, China. We serve customers worldwide.
What is your lead time for orders?
Orders are typically processed within 1-3 business days after payment is received. However, lead time may vary depending on the order size and product availability.
What certifications do your ingredients hold?
Our ingredients comply with international standards, and many hold certifications such as ISO, SGS, and others depending on the product. We can provide specific certification documents upon request.
Do you offer customized packaging options?
Yes, we can provide various packaging options based on your specific needs, whether for small samples or bulk orders. Please contact us to discuss your packaging requirements.
What is your minimum order quantity (MOQ)?
The MOQ varies depending on the product, but most of our items typically start from 1kg. We support low minimum order quantities to meet customer needs.
Can you provide supporting documentation?
Yes, we can supply various documents such as Certificates of Analysis (COA), Safety Data Sheets (TDS, MSDS), and other relevant certifications upon request.
What are your shipping options and delivery times?
For small orders below 100kg, we offer door-to-door delivery, typically taking 5-7 days. Medium orders are shipped via air freight (8-12 days), and large orders over 500kg via sea freight (25-30 days).
Can I request samples before making a purchase?
Yes, you can request samples to test our products before committing to a larger order.
How can I place an order?
Orders can be placed through our sales team by email, message, or phone, or via the contact form on our website.